Managing sustainable service improvements in manufacturing companies
Journal
Kybernetes: the international journal of systems & cybernetics
ISSN
0368-492X
ISSN-Digital
1758-7883
Type
journal article
Date Issued
2007-06-19
Author(s)
Abstract
The paper establishes that cognitive processes form several feedback structures that all play a critical role in determining the success of service improvements.
Language
English
Keywords
Decision making
Services
Cognition
HSG Classification
contribution to scientific community
Refereed
Yes
Publisher
Emerald
Publisher place
Bradford
Volume
36
Number
5/6
Start page
583
End page
595
Pages
13
Subject(s)
Division(s)
Eprints ID
37862