Why Shared Understanding Matters : Engineering a Collaboration Process for Shared Understanding to Improve Collaboration Effectiveness in Heterogeneous Teams
ISSN
1530-1605
ISBN
978-1-4673-5933-7
Type
conference paper
Date Issued
2013-01-07
Author(s)
Research Team
iw6-init
Abstract
Solving complex problems often requires experience and perspectives of various, often heterogeneous experts. Shared understanding of the task is an important determinant for the performance of collaborative groups [1, 2]. Surprisingly little attention has been paid to the systematic development of processes that lead to a shared understanding within heterogeneous groups. To address this challenge, we provide a systematic, reusable process to support groups to converge towards a shared understanding of a task to be then able to collaborate more effectively and efficiently. To achieve the proposed goal, we develop a collaboration process grounded in theory based design guidelines, including activities for individual (1) and collaborative construction of meaning (2) as well as constructive conflict resolution (3). We ground our work in group cognition research and apply a collaboration engineering approach [3]. We test the process design in a computer-aided requirements elicitation workshop with experts from different professional backgrounds. We identify strengths and limitations of the process design to enable the development of think Lets (reusable design patterns for collaboration engineering) for shared understanding in future research.
Language
English
Keywords
Shared Understanding
Collaboration Process
Collaboration Effectiveness
HSG Classification
not classified
Refereed
Yes
Book title
HICCS Proceedings 2013
Publisher
IEEE Computer Society
Publisher place
Los Alamitos
Start page
106
End page
114
Pages
9
Event Title
46th Hawaii International Conference on System Sciences (HICSS)
Event Location
Maui, Hawaii USA
Event Date
07.-10.01.2013
Subject(s)
Division(s)
Eprints ID
220383
File(s)![Thumbnail Image]()
Name
JML_387.pdf
Size
371.68 KB
Format
Adobe PDF
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