Case Study ABB Turbo Systems AG - Portal Solution ATURB@WEB in Support of Service and Sales Processes of ABB Turbo Systems AG

ABB Turbo Systems AG is the world market leader in charging diesel and gasoline engines in the performance range above 500 KW via exhaust-driven turbochargers. Over 180,000 ABB turbochargers are actively employed globally in ships, power stations, train engines, and heavy construction and mining vehicles to improve the performance of diesel engines. Its decentralized organization with over 70 international agencies and service stations guarantees fast, customer-friendly, and high-quality round-the-clock service.Until 1989 ABB Turbo Systems - with headquarters in Baden - collected all information on turbochargers in a file with 182 million theoretical configurations, which was distributed as micro fiche to the service stations. Obsolete data, missing access to stock in warehouses, etc. led to delays and additional overhead charges for repairs.Over the next 12 years and via several projects, ABB Turbo Systems arrived at an internet-based solution, ATURB@WEB. This allowed service providers realtime access to information on 180,000 turbochargers, 115,000 technical installations, currently 87,000 service reports, 32,000 spare parts (incl. stock), 60,000 customers, as well as operating manuals and assembly instructions.The solution ATURB@WEB was an important foundation for ABB Turbo Systems's service operations. Additionally it allowed the company to reduce its spare parts stock by about 12%. The reduction of fixed capital has lowered interest charges by about 1 million Swiss Francs (CHF) per year.