Keeping the mall alive? Identifying drivers of shopping mall satisfaction and survival from customer reviews

de Jong, David; Dennis Herhausen; Ludwig, Stephan; Teller, Christoph; Villarroel Ordenes, Francisco; Grewal, Dhruv

doi:10.1016/j.jretai.2026.02.003

Keeping the mall alive? Identifying drivers of shopping mall satisfaction and survival from customer reviews

Journal

Journal of Retailing

Type

journal article

Date Issued

2026-09

Author(s)

de Jong, David

;

Dennis Herhausen

;

Ludwig, Stephan

;

Teller, Christoph

;

Villarroel Ordenes, Francisco

;

Grewal, Dhruv

DOI

10.1016/j.jretai.2026.02.003

Language

English

HSG Classification

contribution to scientific community

Refereed

Yes

Publisher

Elsevier BV

Volume

102

Number

3

Official URL

https://doi.org/10.1016/j.jretai.2026.02.003

URL

https://alexandria.unisg.ch/handle/20.500.14171/140156

Subject(s)

business studies

Division(s)

IMC – Institute for M...

File(s)

open.access

Name

JR 2026 # Keeping the mall alive - Identifying drivers of shopping mall satisfaction and survival from customer reviews.pdf

Size

2.72 MB

Format

Adobe PDF

Checksum (MD5)

f2fa5c6019d36176f0f123eda76b1336