Understanding IT-Culture Conflicts to Drive Successful Technochange Projects – a Case Study
Journal
International Conference on Information Systems (ICIS)
Type
conference paper
Date Issued
2017
Author(s)
Research Team
IWI6
Abstract
The introduction of new information systems oftentimes requires organizational changes to realize improvements in a company’s performance. Still, many attempts to bring such technology driven organizational change (i.e., technochange) into practice fail. In this regard, cultural misfits are described to be a decisive cause for organizations’ resistance to change. With this paper, we outline our case study approach of investigating culture caused misfits in technochange projects using the theory of IT-culture conflicts. By ascribing cultural values to IT, we will identify potential cultural misfits concerning IT in a comprehensive and theory guided way. Based on insights we gain from a case study conducted during a Customer Relationship Management system integration in the energy sector, we will provide guidance on how to overcome cultural misfits in technochange projects as a practical contribution. As a theoretical contribution, we contribute to the exploration of culture and its influence on organizational outcomes in technochange.
Language
English
Keywords
IT-culture conflicts
Technochange
organizational culture
HSG Classification
contribution to practical use / society
Publisher place
Seoul, South Korea
Event Title
International Conference on Information Systems (ICIS)
Event Location
Seoul, South Korea
Event Date
10-13 Dec 2017
Division(s)
Eprints ID
252031
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Name
JML_673.pdf
Size
534.43 KB
Format
Adobe PDF
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