Organizing Data Governance: Findings from the Telecommunications Industry and Consequences for Large Service Providers
Journal
Communications of the Association for Information Systems (CAIS)
ISSN-Digital
1529-3181
Type
journal article
Date Issued
2011-08-01
Author(s)
Research Team
IWI2, CDQ
Abstract
Many companies see Data Governance as a promising approach to ensuring data quality and maintaining its value as a company asset. While the practitioners' community has been vigorously discussing the topic for quite some time, Data Governance as a field of scientific study is still in its infancy. This article reports on the findings of a case study on the organization of Data Governance in two large telecommunications companies, namely BT and Deutsche Telekom. The article proposes that large, service-providing companies in general have a number of options when designing Data Governance and that the individual organizational design is context-contingent.Despite their many similarities, BT and Deutsche Telekom differ with regard to their Data Governance organization. BT has followed a more project-driven, bottom-up philosophy; Deutsche Telekom, on the other hand, favors a rather constitutive, top-down approach. The article also proposes a research agenda for further studies in the field of Data Governance organization.
Language
English
Keywords
Data Governance
Datenqualitätsmanagement
HSG Classification
not classified
Refereed
Yes
Publisher
ACM
Publisher place
New York, NY
Volume
29
Number
online
Start page
45
End page
66
Pages
22
Official URL
Subject(s)
Division(s)
Eprints ID
214001