Distrust in the Balance: The Emergence and Development of Intergroup Distrust in a Court of Law
Journal
Organization Science
ISSN
1047-7039
ISSN-Digital
1526-5455
Type
journal article
Date Issued
2015-04-20
Author(s)
Abstract
Despite recent attention to trust, comparatively little is known about distrust as distinct from trust. In this paper, we drew on case study data of a reorganized court of law, where intergroup distrust had grown between judges and administrators, to develop a dynamic theory of distrust. We used insights from the literatures on distrust, conflict escalation, and professional-organization relations to guide the analysis of our case data. Our research is consistent with insights on distrust previously postulated, but we were able to extend and make more precise the perceptions and behaviors that make up the elements of the self-amplifying cycle of distrust development, how these elements are related, and the mechanisms of amplification that drive the cycle. To help guide and focus future research, we modeled the process by which distrust emerges and develops, and we drew inferences on how it can be repaired.
Language
English
Keywords
distrust
trust-distrust distinction
intergroup distrust
determinants of distrust
self-amplifying cycle of distrust development
trust-distrust repair
HSG Classification
contribution to scientific community
Refereed
Yes
Publisher
Informs
Publisher place
Hanover Maryland
Volume
26
Number
4
Start page
1018
End page
1039
Pages
22
Subject(s)
Division(s)
Eprints ID
240835