Strategy-based prioritisation of KPIs using the fuzzy analytic network process - An application in the context of shared services
Journal
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
ISSN
0935-0381
Type
journal article
Date Issued
2017-02
Author(s)
Abstract
During the design of a performance management system, decision makers are
faced with the challenge to prioritise key performance indicators (KPIs) with regard to their accuracy in reflecting the goal achievement. To solve this prioritisation problem, the fuzzy analytic network process (FANP) is applied. This enables decision makers to quantify the relative importance of each KPI. The concept is proven by a case study within a shared service centre (SSC).
faced with the challenge to prioritise key performance indicators (KPIs) with regard to their accuracy in reflecting the goal achievement. To solve this prioritisation problem, the fuzzy analytic network process (FANP) is applied. This enables decision makers to quantify the relative importance of each KPI. The concept is proven by a case study within a shared service centre (SSC).
Language
English
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Refereed
No
Publisher
Beck
Publisher place
München
Volume
29
Number
2
Start page
58
End page
68
Subject(s)
Eprints ID
252390