Transformation of the Hospital Supply Chain: How to Measure the Maturity of Supplier Relationship Management Systems in Hospitals?
Journal
International Journal of Healthcare Information Systems and Informatics (IJHISI)
ISSN
1555-3396
ISSN-Digital
1555-340X
Type
journal article
Date Issued
2011-11-01
Author(s)
Research Team
IWI1
Abstract (De)
Increased competition and market dynamics in healthcare have led to a stronger need for a strategy to amend customer relationships and for a clear understanding of how healthcare providers can improve their collaboration with key suppliers. Under the label of ‘supplier relationship management’, more research is conducted to study this phenomenon either on a social system or technical system perspective. In this paper, the author presents a maturity model that links metrics for both ‘worlds’ to prescribe the evolution of key practices, IT-services, and people skills. The proposed model can be used to examine the maturity of supplier relationship management of a particular hospital, identifying performance gaps and systematizing improvement initiatives. When used across a health system, it can be applied to benchmark the performance of the participating members, facilitating new ways for collaborative learning.
Funding(s)
Language
English
HSG Classification
not classified
Refereed
Yes
Publisher
IGI Global
Publisher place
Hershey, Pa.
Volume
6
Number
2
Start page
1
End page
13
Pages
13
Subject(s)
Division(s)
Eprints ID
214604