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Factors driving unified communications and collaboration adoption and use in organizations
Journal
Measuring Business Excellence
ISSN
1368-3047
ISSN-Digital
1758-8057
Type
journal article
Date Issued
2016-02-23
Author(s)
Research Team
IWI3
Abstract
Purpose
Purpose of this research paper is to reveal factors that drive the adoption and use of Unified Communications & Collaboration technology in Organizations.
Design/methodology/approach
We used quantitative method to survey 296 employees from 50 different countries by conducting and international study. Partial least squares (PLS)-method was used for the latent variables LVP-analysis.
Findings
We found that UTAUT constructs are mainly validated where results suggests that performance expectancy and social influence are the most influential drivers in employee acceptance and use of UC&C in organizations. Social presence, influence of peers and superiors are the main factors to take into consideration when implementation UC&C technology.
Research limitations/implications
Future research should incorporate multi-cultural and organizational culture dimensions
Practical implications
Our study reveals main adoption and use factors behind UC&C technology. Organizations should look at the best procedures and processes on how to motivate, encourage, and push their employees to use the UC&C technology which drives important economies of scale. Training, influence of colleagues, peers and superiors are the key drivers of a successful UC&C adoption.
Originality/value
Paper closes existing research gap and provides useful insights to organizations about the technology adoption and use factors of the UC&C technology. Our study reveals important decision making factors, to take into account, that play crucial role in the technology adoption.
Purpose of this research paper is to reveal factors that drive the adoption and use of Unified Communications & Collaboration technology in Organizations.
Design/methodology/approach
We used quantitative method to survey 296 employees from 50 different countries by conducting and international study. Partial least squares (PLS)-method was used for the latent variables LVP-analysis.
Findings
We found that UTAUT constructs are mainly validated where results suggests that performance expectancy and social influence are the most influential drivers in employee acceptance and use of UC&C in organizations. Social presence, influence of peers and superiors are the main factors to take into consideration when implementation UC&C technology.
Research limitations/implications
Future research should incorporate multi-cultural and organizational culture dimensions
Practical implications
Our study reveals main adoption and use factors behind UC&C technology. Organizations should look at the best procedures and processes on how to motivate, encourage, and push their employees to use the UC&C technology which drives important economies of scale. Training, influence of colleagues, peers and superiors are the key drivers of a successful UC&C adoption.
Originality/value
Paper closes existing research gap and provides useful insights to organizations about the technology adoption and use factors of the UC&C technology. Our study reveals important decision making factors, to take into account, that play crucial role in the technology adoption.
Language
English
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Refereed
Yes
Publisher
Emerald Group Publ.
Publisher place
Bingley
Volume
20
Number
1
Start page
21
End page
40
Pages
24
Subject(s)
Division(s)
Eprints ID
247618