Identifying and analyzing the impact of drivers for the demand of Product Service Systems
Type
conference paper
Date Issued
2010-06-06
Author(s)
Oschmann, Georg
;
Weber, Julian
Abstract
This papers aims at analyzing the demand driver for product services systems (PSS) within the tooling and die industry. As literature remains silent on empirical evidence for PSS driver, we built a regression model based on 5 different demand trigger: failure costs, preventive maintenance, service requirements, tool complexity and business process complexity. Starting with a brief theoretical framework to introduce the concept of product service systems, we furthermore analyze a quantitative survey among customers of toolmakers about their particular requirements concerning product service. The results of the regression model underline the strong influence of business process complexity and service requirements on PSS demand.
Language
English
Keywords
Product Service Systems
Demand trigger
Regression Model
HSG Classification
contribution to scientific community
Refereed
Yes
Book title
Managing Operations in Service Economies
Publisher
EurOMA European Operations Management Association
Publisher place
Brüssel
Event Title
17th International Annual EurOMA Conference
Event Location
Porto, Portugal
Event Date
06.-09.06.2010
Subject(s)
Division(s)
Eprints ID
69161