Redesigning Business Networks - Reference Process, Network and Service Map
ISBN
978-1-59593-753-7
Type
conference paper
Date Issued
2008-03-16
Author(s)
Research Team
Sourcing, IWI2
Abstract
Driven by factors like globalization, increased competition, and declining customer loyalty, the financial industry is facing a structural transformation. Operating in a changing market, the (re)design of business models and thus also the business network is a mayor challenge for financial institutions. One way of succeeding in this endeavor is to focus on core competencies. Banks therefore adjust their business models in order to reduce their degree of vertical integration by outsourcing complementary activities. This business redesign requires an integrated approach to align the future business model with the involved processes and information systems while also taking the surrounding conditions of the company and its market into account. Present approaches show a restricted usability as they focus either on strategic aspects or process-efficiency only. Moreover, these procedures often lack methodological support so that they are rarely applicable in practice.This paper introduces an integrated approach of business network redesign for the financial industry that covers the layers strategy, process and systems. The methodology considers the necessity for a common understanding of the underlying processes when reshaping the business model / network. Since research is still in progress, this paper concentrates on the basic instruments which are used to describe a distinct business environment: a reference network and a reference service map both derived from a reference process. As the research focuses on the financial services sector, the paper exemplifies these reference models for the investment process from a bank's point of view. Finally, the instruments are applied to a case study to verify their content and examine their applicability.
Language
English
Keywords
BPO
Financial Industry
Financial Value Chain
Sourcing
HSG Classification
not classified
Refereed
No
Book title
Proceedings of the 23rd Annual ACM Symposium on Applied Computing 2008
Publisher
ACM Press
Publisher place
New York, NY
Start page
540
End page
547
Event Title
23rd Annual ACM Symposium on Applied Computing (SAC)
Event Location
Fortaleza, Ceará, Brazil
Event Date
16.-20.03.2008
Subject(s)
Division(s)
Eprints ID
67393
File(s)![Thumbnail Image]()
open.access
Name
13533833.pdf
Size
232.52 KB
Format
Adobe PDF
Checksum (MD5)
1880cb86aeefc7dc27ceb865e9cb0221