ICT-Enabled Service Innovation in Human-Centered Service Systems: A Systematic Literature Review
ISBN
978-0-9966831-3-5
Type
conference paper
Date Issued
2016-12-11
Author(s)
Research Team
IWI 6
Abstract
In numerous studies, information and communications technology (ICT) has been shown to be an enabler of service innovations in human-centered service systems (HCSSs). The resulting findings, however, have not been presented in a systematic way. Therefore, we present an integrated and representative overview of the literature on ICT-enabled service innovation in HCSSs. To show the existing findings, we reviewed papers from top journals in the fields of management science, information systems, service research, and innovation management. By using a systematic literature review, we identified 37 relevant papers. We systematically assessed the papers based on an analytical framework that consists of a four-phase management process and the components of service systems. We showed that the research background and the research methods used in the papers are very diverse, representing a large research field with a varying degree of
knowledge. Based on our findings, we derived a specific agenda for future research.
knowledge. Based on our findings, we derived a specific agenda for future research.
Funding(s)
Language
English
Keywords
Human-Centered Service Systems
Literature Review
Research Agenda Service Innovation
Service Science
HSG Classification
contribution to practical use / society
Book title
Proceedings of the International Conference on Information Systems - Digital Innovation at the Crossroads, ICIS 2016
Publisher
Association for Information Systems
Publisher place
AIS Electronic Library (AISeL)
Event Title
37th International Conference on Information Systems (ICIS 2016)
Event Location
Dublin, Ireland
Event Date
11.-14.12.2016
Division(s)
Eprints ID
249650
File(s)![Thumbnail Image]()
Name
JML_592.pdf
Size
490.2 KB
Format
Adobe PDF
Checksum (MD5)
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