ICT-Enabled Optimization of Government Processes
ISBN
978-1-60566-390-6
Type
book section
Date Issued
2009
Author(s)
Baacke, Lars
;
Becker, Joerg
;
Bergener, Philipp
;
Fitterer, René
;
Greiner, Ulrike
;
Stroh, Florian
;
Raeckers, Michael
;
Editor(s)
Weerakkody, Vishanth
Janssen, Marijn
Dwivedi, Yogesh K.
Research Team
IWI1
Abstract
The public sector is facing an increased service level demand from citizens andcompanies which comes along with reduced financial scope. Higher processefficiency as well as time and cost savings are required to cope with this challenge.However, reorganization projects in public administrations which are based onestablished generic process modeling methods can only identify limitedreorganization potential for ICT-support in single processes and just lead to smalllocal improvements (Algermissen et al., 2005). Therefore, we have created themodeling and analysis methodology PICTURE. The PICTURE methodology firstapplies the domain vocabulary to efficiently capture the process landscape of a publicorganization. It then semi-automatically analyses the processes and identifies reorganizationpotential. Thus, PICTURE creates process transparency and supportsdecision makers in developing a holistic ICT investment and transformation strategyfor the entire administration.
Funding(s)
Language
English
Keywords
Prozessmanagement
eGovernment
HSG Classification
not classified
Refereed
No
Book title
Handbook of Research on ICT-Enabled Transformational Government : A Global Perspective
Publisher
Information Science Reference
Publisher place
Hershey, New York
Start page
117
End page
139
Pages
23
Subject(s)
Division(s)
Eprints ID
214576