Measuring the Maturity of Supplier Relationship Management Systems
ISBN
978-972-8939-24-3
Type
conference paper
Date Issued
2010-07-26
Author(s)
Abstract
Due to increased market dynamics and structural changes in the last years, not only an integral strategy to maintain customer relationships is needed, but also a clear understanding on how to collaborate with the key suppliers of the enterprise. Hence, under the label of ‘supplier relationship management', more and more research is conducted to study this phenomenon either on a social system or technical system perspective. This contribution aims to develop a maturity assessment model that links metrics for both ‘worlds' in order to prescribe the evolution of key practices, IT-services, and people capabilities. On the one hand, the proposed model can be used to examine the current status of supplier relationship management at a single enterprise, identifying performance gaps and systematizing improvement initiatives. On the other hand, when extensively used within a certain domain, it can be applied to benchmark the performance of the participating members, facilitating new ways for collaborative learning.
Language
English
Keywords
Assessment model
electronic procurement
maturity model
Rasch-analysis
supplier relationship management
HSG Classification
contribution to scientific community
Refereed
Yes
Book title
Proceedings of the IADIS International Conference E-Commerce 2010
Publisher
IADIS Press
Start page
11
End page
18
Pages
8
Event Title
IADIS Multi Conference on Computer Science and Information Systems (MCCSIS 2010)
Event Location
Freiburg, Germany
Event Date
26.-31.07.2010
Subject(s)
Division(s)
Eprints ID
68426