Mobile First Notice of Loss: Claim Assistance in your Pocket
Journal
Lecture Notes in Computer Science (LNCS)
ISSN
0302-9743
ISBN
978-3-642-01516-8
Type
conference paper
Date Issued
2009-05-11
Author(s)
Baecker, Oliver
;
Michahelles, Florian
;
Bereuter, Albrecht
;
Mollnau, Daniel
;
Geller, Felix
;
Editor(s)
Tokuda, Hideyuki
Abstract
After car accidents, most people are stressed out and overstrained, even if no one is hurt. They lack adequate and immediate claim assistance to get their car fixed or to organize a rental car. In addition, they may worry about their insurance coverage and the lengthy and paper-based loss report. On the other hand, it is crucial for insurance companies to get detailed case circumstances as early in the claims management process as possible, in order to decrease costs and processing time. The video at hand shows the direct integration of mobile phones with claims management enterprise systems. We use an Android-based mobile phone to directly create an insurance claim in the SAP Claims Management solution. In addition, we consume value-added services on the mobile phone, like directions to the next authorized repair shop or the arrangement of a rental car. Finally, we show how an insurance representative evaluates the submitted information in the enterprise system.
Funding(s)
Language
English
Keywords
Internet of Things
Enterprise Integration
Android platform
HSG Classification
contribution to scientific community
Refereed
Yes
Book title
Adjunct Proceedings of the 7th International Conference on Pervasive Computing
Publisher
Springer Berlin Heidelberg
Publisher place
Berlin, Heidelberg
Volume
5538
Start page
279
End page
282
Pages
4
Event Title
7th International Conference on Pervasive Computing
Event Location
Nara, Japan
Event Date
11.-14.05.2009
Subject(s)
Division(s)
Eprints ID
52444
File(s)![Thumbnail Image]()
open.access
Name
Mobile_First_Notice_of_Loss_-_Pervasive_2009_-_video.pdf
Size
265.56 KB
Format
Adobe PDF
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