Designing Tablet Banking Apps for High-Net-Worth Individuals : Specifying Customer Requirements with Prototyping
Type
conference paper
Date Issued
2015-06-03
Author(s)
Research Team
IWI3
Abstract
Private banks with high-net-worth customers see a great potential in mobile information technology to provide more transparency in the advisory process. Previous literature has mainly focused on gathering requirements with regard to mobile banking applications targeted for retail customers or with regard to advisory services in physical proximity. This paper focuses on an mFAS which is designed for the private banking customer segment and facilitates location-independent customer relationships on a tablet. Furthermore, we specify previously established requirements with the Requirements Abstraction Model. In this study, we evaluated the requirements with a focus group involving seven domain experts. The results of this workshop suggest that most of the specified requirements meet the recommended practice for requirements specification. However, the experts only partly agreed that the presented requirements meet the completeness criterion, which guides future research endeavors.
Funding(s)
Language
English
Keywords
Mobile Banking
Tablet Apps
HSG Classification
contribution to scientific community
Refereed
Yes
Book title
The 28th Bled eConference "#eWellbeing" Proceedings : Research Volume
Start page
520
End page
534
Pages
15
Event Title
The 28th Bled eConference "#eWellbeing"
Event Location
Bled, Slovenia
Event Date
07.-10.06.2015
Subject(s)
Eprints ID
241640