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Artificial Intelligence-driven Customer Experience: Status Quo and a Framework for Future Research
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Artificial Intelligence-driven Customer Experience: Status Quo and a Framework for Future Research
Journal
International Conference on Wirtschaftsinformatik (WI)
Type
conference paper
Date Issued
2021-03-09
Author(s)
Pesta, Paul
Peters, Christoph
Research Team
IWI6
Language
English
Keywords
ai-driven
artificial intelligence
customer journey
services
systematic literature_review
HSG Classification
contribution to scientific community
Event Title
International Conference on Wirtschaftsinformatik (WI)
Event Location
Duisburg/Essen, Germany
Event Date
09-11 Mar 2021
URL
https://www.alexandria.unisg.ch/handle/20.500.14171/110587
Subject(s)
information managemen...
Division(s)
IWI - Institute of In...
Eprints ID
262503