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Business Values of Automating Unstructured Decision Processes with Dynamic Enterprise Mashups
Type
conference paper
Date Issued
2010-06-22
Author(s)
Peukert, Hans
Hoyer, Volker
Fuchsloch, Andrea
Lincourt, David
Kowalkiewicz, Marek
Abstract
The typical information worker in military organizations faces on a daily basis the need to make decisions. These processes are unstructured and most often non-repeatable meaning it is not possible to create relevant IT applications in advance by traditional software development approaches such as Service-Oriented Architectures. The information worker has to react on alerts and events in ad-hoc fashion following Boyd's OODA loop. A new development paradigm, known as enterprise mashups, has gained momentum in recent years. It enables information workers to create situational applications on their own. However, current discussions both in the scientific and industrial community are limited on technical aspects such as the development of relevant mashup platforms which allow composing dynamically applications to make a decision. We extend the previous research in facilitating the building and collaboration through social software. Thus, the question arises what are the actual business values of this new paradigm for military organizations? This present paper closes this gap by analyzing a real-world defense scenario which we have implemented by means of the mashup prototype SAP Research Rooftop Marketplace. A case study reports about the challenges of typical decision processes in military organizations and how dynamic enterprise mashups can improve the decision quality as well as the decision time. For each phase (observe, orient, decide and act) of the OODA loop, we analyze and quantify the business values.
Project(s)
Language
English
Keywords
Enterprise Mashup
Decision Processes
Business Values
Situational Applications
Common Operating Picture
OODA Loop
HSG Classification
contribution to practical use / society
Refereed
Yes
Book title
ICCRTS 2010: The Evolution of C2
Start page
16
Event Title
15th International Command and Control Research and Technology Symposium (ICCRTS)
Event Location
Santa Monica, USA
Event Date
22.-24.06.2010
Subject(s)
Division(s)
Eprints ID
61985