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PublicationManagement Control in Family Firms( 2024)Family firms have unique characteristics due to their financial and emotional ties to a family, which influence the design of their control system. This article explores these interactions, providing a systematic basis for controllers and owners to express and align their expectations for the control system. Further, the dominant role of informal controls in family firms is emphasized.
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PublicationProcurement Pathfinder 2024(University of St.Gallen, 2024-05-21)As a result of our collaboration between H&Z Management Consulting and the Institute for Supply Chain Management at the University of St. Gallen, this whitepaper provides a snapshot of 100+ Procurement experts' insights and offers a comprehensive forecast for the future of Procurement. By analyzing the results of the Procurement Pathfinder 2024 survey, we aim to examine the key trends that will redefine Procurement in the next decade.
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PublicationNetwork Improvement Initiatives: How to Deploy a Network Strategy( 2024-07)This paper explores how manufacturing firms deploy network strategy by developing network capabilities in international manufacturing networks (IMNs). Drawing from the resource-based view (RBV), network capabilities, and strategic initiatives literature, we analyze 109 strategic iniativies from 11 IMNs, classifiy them into 20 initiatve types, and assess the effort required for implementation. The types range from building new sites to establishing knowledge exchange networks. We identify patterns between capability type, capability gap size, and implementation time. In doing so, this study contributes to the theory of network strategy deployment and generates insights for operations managers to select initiatives effectively.
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PublicationThe Procurement Initiative Pulse Check Q2/2024(University of St.Gallen, 2024-07-15)With our Q2/2024 Pulse Check, we aim to gauge the current sentiment within the procurement and supply chain environment, focusing specifically on the role of raw materials procurement and the management of supplier price increases. Based on our pulse check survey, this report provides an overview of the current state in procurement and future trajectories.
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PublicationNachhaltigkeitskriterien für künstliche Intelligenz - Entwicklung eines Kriterien- und Indikatorensets für die Nachhaltigkeitsbewertung von KI-Systemen entlang des Lebenszyklus(Institut für ökologische Wirtschaftsforschung, 2021)
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PublicationService business in manufacturing companies - Identifying misconceptions and directing further research(Nova Southeastern University, 2010-09-06)Despite increasing interest in service business in manufacturing companies, the arguments for the transition from selling products to providing services still lacks theoretical robustness. By using eight focus groups with 45 participating companies, the following five misconceptions related to the economic and strategic arguments could be identified: the share of service revenue is an indicator for moving toward services, services are more profitable than products, service business is less volatile than product business, services are used for differentiating the total offering and service strategy creates sustainable competitive advantages. The reflection on these misconceptions guides further research and enriches the conceptualization of services in a manufacturing context.
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PublicationCustomer Value Anticipation, Loyalty and Word-of-Mouth - A cross-cultural Study(European Marketing Academy, 2014-06-03)Fierce global competition urges the requirement for companies to excel. As an effective strategic rationale, the customer value (CV) concept has been considered by researchers and practitioners alike. In this paper we relate the perceived customer value anticipation (CVA) to loyalty and favorable word-of-mouth (WOM) in an international service environment. Further, we investigate the process by mediation analysis, finding cognitive and conative loyalty as pivotal constructs. By including power distance (PD) as a moderator we delineate the effect of cross-cultural differences regarding our proposed framework. We find PD amplifying the indirect effect of CVA on WOM through the loyalty constructs.