Jennifer Hehn
Title
Prof. Dr.
Last Name
Hehn
First name
Jennifer
Email
jennifer.hehn@unisg.ch
Phone
+41 71 224 3827
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Item type:Publication, The Anatomy Of A Design Challenge For Initiating AI Innovation(2026-06-15); ; Artificial Intelligence (AI) unlocks value-creation opportunities, but its complexity makes it a challenging design material, demanding well-prepared conditions for successful innovation. One reason organisations struggle to materialize AI's potential is initiating AI innovation, which relies on interdisciplinary teams, internal data integration, incremental development, and context information. The Design Challenge, i.e., problem formulation, serves as key artefact guiding AI innovation, but its conceptualisation remains undertheorized leading to a lack of theoretical foundation and practical guidance. Our study conceptualises the Design Challenge as a boundary object enabling interdisciplinary collaboration and serving as a reference point. We performed a qualitative cross-cases analysis of 42 design challenges to surface seven key elements being verb, object of innovation, internal data, technology, target group, context and potential, generating the Design Challenge's anatomy. This advances theoretical understanding of AI innovation and provides a conceptual schema to craft design challenges enhancing the likelihood of impactful AI innovations.Type:conference paperJournal:European Conference on Information Systems (ECIS) - Some of the metrics are blocked by yourconsent settings
Item type:Publication, It Takes Two to Tango: Design Thinking and Design Patterns for Better System Development(Springer, 2022-01-01); ; ; Mendez, DanielDesign Thinking has become a well-established approach to solving wicked problems through creative and conceptual solutions. Thus, Design Thinking approaches usually end with finding novel solutions but do not offer support in the practical implementation of these solutions. To bridge the gap between finding creative solutions and implementing them into suitable end products, we see Design Patterns as a useful approach to combine the advantages of both sides—the human-centered Design Thinking approach and the practical implementation in system development. Design Patterns offer proven solutions to recurring problems and thus provide design knowledge to solve complex design problems. In this contribution, we demonstrate how Design Patterns act as a complement to Design Thinking by using the example of designing a lawful smart personal learning assistant. We use Design Thinking to extract the design solution of the lawful learning assistant and develop it with the help of Design Patterns. We demonstrate the use of Design Patterns by using the deletion routine Design Pattern as an example of how a Design Pattern can be used for lawful design in addition to their known fields of application in system development. The evaluation results show that the combination of Design Thinking and Design Patterns lead to an approach that not only identifies novel, complex solutions but also supports their practical implementation.Type:book section