Dirk Volland
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Volland
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Dirk
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  • Publication
    ICT-enabled Value Creation in Community Pharmacies
    (AIS Electronic Library (AISeL), 2014-12-14)
    Volland, Dirk
    ;
    Eurich, Markus
    Pharmacist-patient communication is currently limited to infrequent encounters in pharmacies, which limits the delivery of and value created by pharmacy services. We seek to better understand how ICT can enable value creation by extending pharmacist-patient communication beyond these encounters. In an applied design science research study with 21 Swiss community pharmacies, we designed an artifact that unleashes the provision of pharmacy services from personal encounters. We investigate (1) strategic intent for extending the communication, (2) business model requirements that are generated, (3) ICT capabilities that need to be developed, and (4) value that is created by the artifact instantiation. The findings can help healthcare practitioners to gain a better understanding of their current and future value proposition and policy-makers can (re-)consider the role of pharmacies and ICT-enablement in healthcare reforms. The presented process and artifact evaluation can contribute to the scientific dialog on co-evolution of artifact design and value creation.
    Type: conference paper
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/86017
  • Publication
    Design and Evaluation of a Mobile Chat App for the Open Source Behavioral Health Intervention Platform MobileCoach
    (Springer International Publishing - Springer, 2017)
    Kowatsch, Tobias orcid-logo
    ;
    Volland, Dirk
    ;
    Shih, Iris
    ;
    Rüegger, Dominik
    ;
    Künzler, Florian
    ;
    Barata, Filipe
    ;
    Filler, Andreas
    ;
    Büchter, Dirk
    ;
    Brogle, Björn
    ;
    Heldt, Katrin
    ;
    Gindrat, Pauline
    ;
    Farpour-Lambert, Nathalie
    ;
    l’Allemand, Dagmar
    ;
    Maedche, Alexander
    ;
    vom Brocke, Jan
    ;
    Hevner, Alan
    The open source platform MobileCoach (mobile-coach.eu) has been used for various behavioral health interventions in the public health context. However, so far, MobileCoach is limited to text message-based interactions. That is, participants use error-prone and laborious text-input fields and have to bear the SMS costs. Moreover, MobileCoach does not provide a dedicated chat channel for individual requests beyond the processing capabilities of its chatbot. Intervention designers are also limited to text-based self-report data. In this paper, we thus present a mobile chat app with pre-defined answer options, a dedicated chat channel for patients and health professionals and sensor data integration for the MobileCoach platform. Results of a pretest (N = 11) and preliminary findings of a randomized controlled clinical trial (N = 14) with young patients, who participate in an intervention for the treatment of obesity, are promising with respect to the utility of the chat app.
    Type: book section
    Issue: 10243
    DOI: 10.1007/978-3-319-59144-5_36
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/103215
    Scopus© Citations 51
  • Publication
    Type: presentation
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/88680