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Jörg Hofstetter
Title
Prof. Dr.
Last Name
Hofstetter
First name
Jörg
Email
joerg.hofstetter@unisg.ch
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1 - 6 of 6
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PublicationValue-attenuation in distribution networks : Insights from a service dominant-logic perspective on retail out-of-stocksThis conceptual article examines the effects of out- of-stock items through the Service-Dominant (S-D) logic lens. Combining classic S-D logic research with recent applications of S-D logic in supply chains, this article examines the role that out-of-stock items play in value attenuation throughout the supply chain and its networks of actors. It presents a model of value co-creation where the brand manufacturer and customer demand meet in the retailer's realm for the "first moment of truth," and then develops a model of the total costs of a stock-out that are uncovered by the S-D logic perspective. It concludes with managerial implications showing how this perspective can bring previously misaligned incentives of supply chain actors into alignment.Type: conference paper
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PublicationIntraday Store Sales Patterns : The Basis to Replenish Retail Shelves Just-in-TimeToday's dominant shelf replenishment concepts in grocery retailing target on-shelf availability of any product at any time during store opening hours. In line, out-of-stocks are reported as the number of occasions a specific product was not available on the designated shelf space during store opening hours. In this paper, we challenge the assumption that products need to be available at any time during store opening hours. Based on point-of-sales data we show that product demand varies during a day and that these variations follow predictable patterns. Many products of different categories show low or no sales during a specific time, while sales are high during another time during store opening hours. This key finding suggests that shelf replenishment concepts for retail stores may benefit from integrating the just-in-time philosophy applied in industrial settings. We further discuss that a just-in-time shelf replenishment approach in grocery retail stores increases efficiency for high turnover products, while low turnover products are better replenished based on free capacity of store staff than specific timing. The findings have major implications for store delivery concepts, including warehouse pickingType: conference paperVolume: Paper Session 967
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PublicationValue-attenuation in service-dominant logic : Insights from retail out-of-stocks( 2012-05-03)
;Ehrenthal, Joachim C.F. ;Gruen, Thomas W.Type: presentation -
PublicationIntraday Store Sales Patterns - The Basis to Replenish Retail Shelves Just-in-Time( 2011-08-15)
;Ehrenthal, Joachim C.F.Type: presentation -
PublicationType: working paper