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Axel Michael Thoma
Former Member
Title
Dr.
Last Name
Thoma
First name
Axel Michael
Email
axel.thoma@unisg.ch
Web Site
Skype
axelthoma
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Item type:Publication, Impact Without Authority : The Individual Linchpin Capability for Creating Value With Strategic CustomersValue creation is either fostered or hampered by the ability of those at the supplier-customer interface to achieve impact without authority. We provide a specific construct for examination and discussion, illustrating ‘what success looks like' directly from the mouths of seasoned practitioners who grapple with this issue daily.Type:book