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  4. Artificial Intelligence in the Customer Journey from a Holistic Perspective: Sweet Spots, Hot Spots, and White Spots
Details

Artificial Intelligence in the Customer Journey from a Holistic Perspective: Sweet Spots, Hot Spots, and White Spots

Type
conference paper
Date Issued
2026
Author(s)
Marcus Schögel  
;
Laura-Eve Grellmann  
;
Philipp Behringer  
;
Dennis Herhausen
;
Schreiner, Timo
;
Buder Fabian Gerhard Arnold
HSG Classification
contribution to scientific community
Refereed
Yes
Event Title
EMAC 2026
Event Location
Bath, UK
Event Date
2026
URL
https://alexandria.unisg.ch/handle/20.500.14171/132333
Subject(s)

business studies

Division(s)

IMC – Institute for M...

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