A Classification of Shared Service Centers: Insights from the IT Service Industry
Type
conference paper
Date Issued
2009-07-10
Author(s)
Research Team
IWI4
Abstract
Shared service centers are a common approach for organizing IT service provisioning. However, current research reveals little that both consultants and scientists maintain a fragmented understanding of the basic characteristics of SSCs and their different variations. From SSCs with free access to external markets, to SSCs with restricted access or no access to external markets, many facets of the SSC require further clarification. Other criteria such as legal form, organizational structure, and accounting approach vary across different departments. The general elements describing SSCs are extracted from literature and show a common understanding. Based on material gathered during focus groups and extensive case studies in 7 SSCs from Europe and North America, our study extracts typical SSC characteristics, as well as their distinctive attributes, and designs a classification grid. This framework is used to classify three typical profiles that have been identified.
Language
English
HSG Classification
not classified
Refereed
No
Book title
Proceedings of the 13th Pacific Asia Conference on Information Systems (PACIS)
Publisher
Association for Information Systems
Publisher place
AIS Electronic Library (AISeL)
Event Title
13th Pacific Asia Conference on Information Systems (PACIS) 2009
Event Location
Hyderabad
Event Date
10.-12..07.2009
Official URL
Subject(s)
Division(s)
Eprints ID
67747
File(s)![Thumbnail Image]()
open.access
Name
ATT51ENF.pdf
Size
62.14 KB
Format
Adobe PDF
Checksum (MD5)
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