An E-mail Embedded Software Prototype for Knowledge Management
Type
conference paper
Date Issued
2016-05
Author(s)
Abstract
Against the backdrop of today’s knowledge economy and a strong pervasion of e-mail in enterprises, the paper at hand presents an e-mail embedded software prototype for knowledge management. Although information systems literature esteems the research field of e-mail- related knowledge management as phenomenon, few contributions have been made in artifact- based and problem-oriented research. As existing software applications lack in specificity and currency, a tailored information technology artifact grounded on the unique characteristics of e- mail has been developed in a joint university-industry project following the design science research methodology. “Memoro” facilitates knowledge capture/creation and knowledge sharing/dissemination. Core functionality is the lightweight storage and extraction of e-mail- related information to and from a central repository. With the limitation of a customized prototype, first evaluation results indicate that integrating knowledge management into the daily e-mail routine enables knowledge-intensive businesses to deal with their knowledge in more effective and efficient ways. From a research perspective, “Memoro” might serve scholars as origin for further research. We contribute to the body of knowledge by providing (1) an early version of an innovative design artifact and (2) a concept-centric literature review.
Funding(s)
Language
English
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Book title
Proceedings of the International Conference on Information Resources Management (CONF-IRM)
Publisher
Association for Information Systems
Publisher place
AIS Electronic Library (AISeL)
Event Title
International Conference on Information Resources Management (CONF-IRM)
Event Location
Cape Town, South Africa
Subject(s)
Division(s)
Eprints ID
248533