Technological frames in public administration: What do public managers think of big data?
Journal
Government Information Quarterly
ISSN
0740-624X
Type
journal article
Date Issued
2020-01
Author(s)
Abstract
Being among the largest creators and gatherers of data in many countries, public administrations are looking for ways to harness big data technology. However, the de facto uses of big data in the public sector remain very limited. Despite numerous studies aiming to clarify the term big data, for many public managers, it remains unclear what this technology does and does not offer public administration. Using the concept of technological frames, we explore the assumptions, expectations, and understandings that public managers possess in order to interpret and make sense of big data. We identify nine big data frames, ranging from inward-oriented techno-enthusiasts to outward-oriented techno-skeptics, each of which characterizes public managers' specific viewpoints relating to the introduction of big data in public administrations. Our findings highlight inconsistencies between different perceptions and reveal widespread skepticism among public managers, helping better understand why the de facto uses of big data in the public sector remain very limited.
Language
English
HSG Classification
contribution to scientific community
HSG Profile Area
None
Refereed
Yes
Publisher
Elsevier Science
Volume
37
Number
1
Start page
1
End page
12
Pages
12
Official URL
Eprints ID
258968
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