Cost Controlling in IT Services
ISBN
978-3-540-71648-8
Type
book section
Date Issued
2007
Author(s)
Editor(s)
Ebert, Christof
Dumke, Reiner
Research Team
IWI4, IIM
Abstract
Concepts for measuring and controlling IT services costs are becoming progressively more important for IT service providers. Due to cost pressure, the need for business-process innovation and IT production-process improvement, service providers face the difficulty of measuring, calculating and controlling IT service costs at a fine-grained level. This contribution illustrates how a service-oriented cost measurement and accounting system was applied to a legal entity of a German telecommunication provider during 2006.
In: "Controlling for IT and Software"
In: "Controlling for IT and Software"
Language
English
Keywords
IS-Controlling
CCIIM
HSG Classification
not classified
Refereed
No
Book title
Software Measurement : establish - extract - evaluate - execute
Publisher
Springer
Publisher place
Berlin
Start page
446
End page
450
Subject(s)
Division(s)
Eprints ID
213316
File(s)![Thumbnail Image]()
Name
ATT0F0U1.pdf
Size
59.69 KB
Format
Adobe PDF
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