Mobile Work Support for Field Service: A Literature Review and Directions for Future Research
ISBN
978-3-00-049184-9
Type
conference paper
Date Issued
2015-03-04
Abstract
Advances in mobile technology and wearable devices as well as enhanced integration between information systems (IS) allow greater efficiency and new service offerings. Especially for location-dependent field service scenarios, new opportunities for hybrid value creation arise. Until now, leveraging sensor data of products and mobile work support for field service mostly remains a promising, yet unused potential. Also, first successes are scattered around various industries going digital. Thus, this paper explores the current state of research on mobile work support for field service by using the methodology of a systematic literature review (SLR). Based on a keyword search yielding 1899 contributions and 94 papers that were analysed in-depth, our contribution is two-fold: First, we present a comprehensive overview of the current state of research and central issues for mobile work support throughout the entire service lifecycle. Second, we outline directions for future research and relevant challenges in theory and practice.
Funding(s)
Language
English
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Refereed
Yes
Book title
Wirtschaftsinformatik Proceedings 2015
Publisher
Universität Osnabrück
Start page
134
End page
148
Event Title
12. Internationale Tagung Wirtschaftsinformatik (WI 2015) : Smart Enterprise Engineering
Event Location
Osnabrück, Germany
Event Date
04.-06.03.2015
Official URL
Subject(s)
Division(s)
Eprints ID
244752