One solution fitting many problems: Improving the productivity of service designs
Type
conference contribution
Date Issued
2023-02-24
Author(s)
Abstract
Many travel and tourism enterprises are confronted with low margins and low profitability. Value is insufficiently 'captured' and often lost to intermediaries. In the recent past, many tourism and hospitality processes only could create value at all because they had access to favorable production factors. However, in the aftermath of the pandemic and due to demographic changes, key production factors (land, capital, labor) have become scarce and thus expensive. Processes must therefore be increasingly aligned with the available and often scarce human and financial resources: 'design to resources'. Improving effectivity and efficiency of systems and processes is key to improving service (and customer) productivity in tourism and hospitality. Insights from literature and practice show, that digitization and technology are key drivers.
Language
English
HSG Classification
contribution to scientific community
Event Title
Annual Conference, Flagship Resilient Tourism
Event Location
Lausanne
Event Date
2023, February 24
Subject(s)
Division(s)
Eprints ID
269151
File(s)![Thumbnail Image]()
Name
Conference_ResTo_SP2_WP1_Lausanne_2023-02-24_vf_published.pdf
Size
1.43 MB
Format
Adobe PDF
Checksum (MD5)
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