Visualization Use in Process Mining Analysis
Journal
Enterprise, Business-Process and Information Systems Modeling
ISBN
978-3-032-28274-3
Type
conference paper
Date Issued
2026-06-09
Author(s)
Abstract
Process mining analysis relies on visual representations to support analysts in analyzing and improving processes. While a wide range of visualizations has been proposed, little empirical evidence exists on how these representations are actually used in practice. This paper investigates how analysts use visualizations during process mining analysis, based on an observational study with 33 participants. We encoded the analysts’ interactions and thought processes and analyzed the use of visualizations over time, and in relation to both the focus of the analysis and the analytical tasks being performed. Our findings are twofold. We first describe the use of 12 distinct visualization types, and highlight a strong dominance of network-based representations, particularly for flow-oriented analysis and core analytical tasks such as exploration and descriptive modeling. Second, we uncover perceived difficulties in visualization use that expose limitations of their current implementation in existing tools. The findings of our analysis provide a sound foundation for the design of more effective, user-centered visualizations for process mining.
Funding(s)
Swiss National Science Foundation under Grant No. 200021_197032
Language
English
Keywords
Process Mining
Visual Process Analytics
Visualizations
Observational Study
isbn
HSG Classification
contribution to scientific community
Refereed
Yes
Publisher
Springer Nature Switzerland
Start page
55
End page
72
Subject(s)
Division(s)
File(s)![Thumbnail Image]()
Name
CameraReady_Use_of_Visualizations.pdf
Size
792.83 KB
Format
Adobe PDF
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