Push or Pull: AI Advice Initiation in Service Work Under Customer Incivility

Journal
International Conference on Information Systems
Type
conference paper
Date Issued
2026
Author(s)
HSG Classification
contribution to scientific community
Refereed
Yes
Official URL
URL
Subject(s)

behavioral science

Division(s)

IWI - Institute of In...

File(s)
Thumbnail Image

open.access

Name

Push or Pull_ AI Advice Initiation in Service Work Under Customer.pdf

Size

603.83 KB

Format

Adobe PDF

Checksum (MD5)

754dd027637ad74b8765a7002e186271