Zoe Jonassen

Thumbnail Image
Title
Prof. Ph.D.
Last Name
Jonassen
First name
Zoe
Email
zoe.jonassen@unisg.ch
ORCID
Phone
+41 71 224 3057

Settings

Now showing 1 - 1 of 1
  • Thumbnail Image
    Some of the metrics are blocked by your 
    consent settings
    Item type:Publication,
    A qualitative analysis of remote patient monitoring: How a paradox mindset can support balancing emotional tensions in the design of healthcare technologies
    (2025-05-22)
    Zoe Jonassen  
    ;
    Wiesenfeld, Batia
    ;
    Katherine Lawrence
    ;
    Feuerriegel, Stefan
    ;
    Mann Devin M
    Remote patient monitoring (RPM) is the use of digital technologies to improve patient care at a distance. However, current RPM solutions are often biased toward tech-savvy patients. To foster health equity, researchers have studied how to address the socio-economic and cognitive needs of diverse patient groups, but their emotional needs have remained largely neglected. We perform the first qualitative study to explore the emotional needs of diverse patients around RPM. Specifically, we conduct a thematic analysis of 18 interviews and 4 focus groups at a large US healthcare organization. We identify emotional needs that lead to four emotional tensions within and across stakeholder groups when applying an equity focus to the design and implementation of RPM technologies. The four emotional tensions are making diverse patients feel: (i) heard vs. exploited; (ii) seen vs. deprioritized for efficiency; (iii) empowered vs. anxious; and (iv) cared for vs. detached from care. To manage these emotional tensions across stakeholders, we develop design recommendations informed by a paradox mindset (i.e., "both-and" rather than "and-or" strategies).
    Type:journal article
    Journal:Proceedings of the ACM on Human-Computer Interaction
    Volume:9
    Issue:2
    DOI:10.1145/3710922
    URI:https://www.alexandria.unisg.ch/handle/20.500.14171/122773
    Scopus© Citations 1