Zoe Jonassen

Title

Prof. Ph.D.

Last Name

Jonassen

First name

Zoe

zoe.jonassen@unisg.ch

ORCID

0000-0002-3780-3267

Phone

+41 71 224 3057

Now showing 1 - 10 of 21

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Good Lessons Despite Bad Feelings: How Boundary-Spanning Teams Learn from Collaboration Failure
(Institute for Operations Research and the Management Sciences (INFORMS), 2025-10-15)
Jonassen, Zoe
;
He, Fang
;
Georg von Krogh
To stay competitive, organizations set up boundary-spanning teams (BSTs) to learn from external partners. However, collaborating across boundaries is challenging and BSTs often face collaboration failure, defined as divergence from desired or expected collaboration goals. Given the costs associated with such failures, they usually evoke negative emotions which often lead to blaming the external partner and a collaboration breakdown, undermining joint learning from failure. This raises the question of how BSTs can learn from collaboration failure despite negative emotions. Our inductive study on drug discovery teams provides a silver lining: certain emotive-cognitive conditions can give rise to learning interactions that allow BSTs to either neutralize or transform their negative emotions into positive ones. Averting collaboration breakdown, these interactions allow BSTs to both create and inte-grate explicit knowledge after collaboration failure and change their collaboration dynamics in order to prevent failure in the future and improve their way of collaborating. Our study brings forward an emotive perspective on learning from collaboration failure and expands the literature on BSTs and emotions in groups. It further informs management practices on how to overcome negative emotions and beliefs so that BSTs sustain fruitful collaborations, enabling critical innovations such as treatments for diseases to be further developed.
Type:journal article
Journal:Organization Science
DOI:10.1287/orsc.2022.17186
URI:https://www.alexandria.unisg.ch/handle/20.500.14171/124174
Scopus© Citations 7
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A qualitative analysis of remote patient monitoring: How a paradox mindset can support balancing emotional tensions in the design of healthcare technologies
(2025-05-22)
Zoe Jonassen
;
Wiesenfeld, Batia
;
Katherine Lawrence
;
Feuerriegel, Stefan
;
Mann Devin M
Remote patient monitoring (RPM) is the use of digital technologies to improve patient care at a distance. However, current RPM solutions are often biased toward tech-savvy patients. To foster health equity, researchers have studied how to address the socio-economic and cognitive needs of diverse patient groups, but their emotional needs have remained largely neglected. We perform the first qualitative study to explore the emotional needs of diverse patients around RPM. Specifically, we conduct a thematic analysis of 18 interviews and 4 focus groups at a large US healthcare organization. We identify emotional needs that lead to four emotional tensions within and across stakeholder groups when applying an equity focus to the design and implementation of RPM technologies. The four emotional tensions are making diverse patients feel: (i) heard vs. exploited; (ii) seen vs. deprioritized for efficiency; (iii) empowered vs. anxious; and (iv) cared for vs. detached from care. To manage these emotional tensions across stakeholders, we develop design recommendations informed by a paradox mindset (i.e., "both-and" rather than "and-or" strategies).
Type:journal article
Journal:Proceedings of the ACM on Human-Computer Interaction
Volume:9
Issue:2
DOI:10.1145/3710922
URI:https://www.alexandria.unisg.ch/handle/20.500.14171/122773
Scopus© Citations 2
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Humanness and Advanced Technologies in Organizations: On Being Truly Human While Working with AI
(Academy of Management, 2024-08-12)
Daria Morozova
;
Stefan Haefliger
;
Zoe Jonassen
;
Anil R. Doshi
;
Zhu Feng
We like to think that we know what being human means. However, the conversation about what differentiates us from featherless bipeds or talking automata has been going on for millennia and it becomes even more important as artificial intelligence (AI) and other intelligent machines become better at imitating humans, challenging the existence of jobs and professions. In this symposium, we address how the meaning of humanness changes when people work with intelligent technologies, how humanness is experienced at work and beyond, and how people think about themselves and other humans while interacting with intelligent machines in metahuman systems where people and machines learn from each other. The five papers in this symposium address the notion of humanness in human-AI interaction from different theoretical and methodological vantage points (qualitative, quantitative, and conceptual) and consider these interactions from both the participant and the onlooker perspectives.
Type:journal article
Journal:Academy of Management Proceedings
Volume:2024
Issue:1
URL:https://journals.aom.org/doi/abs/10.5465/AMPROC.2024.10124symposium
DOI:10.5465/AMPROC.2024.10124symposium
URI:https://www.alexandria.unisg.ch/handle/20.500.14171/121069
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Managing Boundaries in the New World of Work
(Academy of Management, 2024-08)
Jeffrey Sanchez-Burks
;
Lauren Christine Howe
;
Laura Maria Giurge
;
Zoe Jonassen
;
Philip Rogiers
This symposium draws attention to novel insights around how employees navigate boundaries in the new world of work. The four papers included in this symposium move beyond the traditional treatment of boundaries at the domain level of work and home (or in some cases work and family) to introduce a much-needed nuanced view of boundaries around tasks, digital technology, diverse teams, organizations, and multiple role-demands. First, Lauren Howe will present a paper investigating how workers make decisions about controlling (i.e., limiting access to or revealing) aspects of their identities in video calls, which shows important disconnects between what workers experience as authentic and what observers perceive as authentic. Second, Laura Giurge will present a paper documenting the performance and well-being benefits of crafting temporal boundaries around work and non-work activities. Third, Zoe Jonassen will present a theoretical paper on the conditions and practices that enable boundary-spanning teams to learn and innovate across organizational boundaries even when collaborations fail. Finally, Philip Rogiers will offer a theoretical paper on how people navigate multiple role demands by engaging in “bounded contributions”—that is, restricting one’s time spent across various roles—to navigate a progressively more boundaryless world made up of multiple competing role demands. Collectively, these papers aim to spark conversations that recognize emerging aspects of boundaries. More broadly, this symposium illustrates how ignoring the diverse and complex nature of boundaries, enhanced in part by technology and workplace innovations, can be costly for employees and organizations who want to maintain a competitive advantage as well as for management scholars who care about expanding our understanding of how technology and workplace innovations are revolutionizing boundaries among different aspects of our lives.
Type:journal article
Journal:Academy of Management Proceedings
Volume:2024
Issue:1
URL:https://journals.aom.org/doi/10.5465/AMPROC.2024.14061symposium
DOI:10.5465/AMPROC.2024.14061symposium
URI:https://www.alexandria.unisg.ch/handle/20.500.14171/121070
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Operational Implementation of Remote Patient Monitoring Within a Large Ambulatory Health System: Multimethod Qualitative Case Study
(2023-07-27)
Katharine Lawrence
;
Nina Singh
;
Zoe Jonassen
;
Lisa L Groom
;
Veronica Alfaro Arias
Type:journal article
Journal:JMIR Human Factors
URL:https://doi.org/10.2196/45166
DOI:10.2196/45166
URI:https://alexandria.unisg.ch/handle/20.500.14171/144615
Scopus© Citations 26
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Socio-Emotive Practices for Team Coordination Around Algorithmic Tools
(2023-08)
Zoe Jonassen
;
Batia Mishan Wiesenfeld
Type:journal article
Journal:Academy of Management Proceedings
DOI:10.5465/amproc.2023.13499abstract
URI:https://alexandria.unisg.ch/handle/20.500.14171/144616
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Human-Computer Interaction Challenges and Considerations in the Implementation of Remote Patient Monitoring: A Multi-method Qualitative Study (Preprint)
(2022)
Katharine Lawrence
;
Nina Singh
;
Zoe Jonassen
;
Lisa L. Groom
;
Veronica Alfaro-arias
Type:journal article
DOI:10.2196/preprints.45166
URI:https://alexandria.unisg.ch/handle/20.500.14171/144609
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The Impact of Emotion Regulation and Team Emotions on Leader Emergence in Nascent Venture Teams
(2020-08)
Charlotta Agneta Siren
;
Fang He
;
Henrik Wesemann
;
Zoe Jonassen
;
Dietmar Grichnik
Type:journal article
Journal:Academy of Management Proceedings
DOI:10.5465/ambpp.2020.11991abstract
URI:https://alexandria.unisg.ch/handle/20.500.14171/144614
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Leader Emergence in Nascent Venture Teams: The Critical Roles of Individual Emotion Regulation and Team Emotions
(Blackwell Publishing Limited, 2020-01)
Sirén, Charlotta
;
He, Vivianna Fang
;
Wesemann, Henrik
;
Jonassen, Zoe
;
Grichnik, Dietmar
Type:journal article
Journal:Journal of Management Studies
Volume:57
Issue:5
DOI:10.1111/joms.12563
URI:https://www.alexandria.unisg.ch/handle/20.500.14171/112510
Scopus© Citations 38
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Suppress or Reappraise Your Emotion? Leader Emergence in Nascent Venture Teams
(Academy of Management Briarcliff Manor, NY 10510, 2018)
Sirén, Charlotta
;
Grichnik, Dietmar
;
von Krogh, Georg
;
Wesemann, Henrik
;
Fang He, Vivianna
Type:journal article
Journal:Academy of Management Global Proceedings
Issue:2018
URI:https://www.alexandria.unisg.ch/handle/20.500.14171/101598

Zoe Jonassen

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