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    Finding Balanced Scorecards for Business Driven IT Service Portfolio Management: A Literature Review
    During the last decades information technology (IT) management has changed significantly. Starting from being a costly and rare resource in its very beginnings IT has evolved into a vital enabler for almost any kind of business today. This development demands for highly flexible management concepts allowing the business to actively control and govern IT performance. A meanwhile widely used approach for multi-dimensional performance measurement in the context of IT management is the Balanced Scorecard (BSC). With this article we aim at investigating the state of the art of IT BSC use through a comprehensive literature analysis. Moreover, we evaluate the adaptability of the different types of this concept to the most recent developments in IT management. Our findings show that even though an opulence of IT BSCs exists, they do not reflect recent developments of increased business orientation in IT management. We suggest that two new BSCs utilizing such business metrics need to be developed: A generic BSC for IT services and IT service portfolios.
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    Finding the Right Balanced Scorecard for Business-Driven IT Management - A Literature Review
    During the last decades information technology (IT) management has changed significantly. Starting from being a costly and rare resource in its very beginnings IT has evolved into a vital enabler for almost any kind of business today. This development demands for highly flexible management concepts allowing the business to actively control and govern IT performance. A meanwhile widely used approach for multi-dimensional performance measurement in the context of IT management is the Balanced Scorecard (BSC). With this article we aim at investigating the state of the art of IT BSC use through a comprehensive literature analysis. Moreover, we evaluate the adaptability of the different types of this concept to the most recent developments in IT management. Our findings suggest that two new scorecards need to be derived: the IT BSC for services and service portfolios.
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    Scopus© Citations 5
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    Exploring The Shadows: IT Governance Approaches To User-Driven Innovation
    Information Systems (IS) researchers traditionally have the assumption that Information Technology (IT) innovations are conceived within the IT department. Developments like ubiquitous computing, web services and the emerging culture of digital natives challenge this foundational assumption as they enable individuals to implement their own IT innovations quickly. Placing such empowered individuals into a strictly regulated IT environment will drive them away from the IT department and towards their own IT solutions and inevitably to non-compliance. Such user- or business-driven solutions are not necessarily the result of strict policies or limited user rights but may be caused by the inability of the IT department to fulfil business needs. The phenomenon of user-driven fulfilment of requirements is called Shadow IT (SIT). While receiving very limited scholarly attention, SIT is a widespread challenge amongst IT departments. We employ a triangulation approach using three independent data sources to address this phenomenon within the three domains of IS research, IS Security (ISsec), IT Governance (ITG) and Business IT Alignment (BITA). Our findings suggest that practitioners follow three different ITG approaches to SIT based on their business or IT strategy: IT-control, user-oriented and user-driven.
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    Strategies for Application Management Services
    Over the past ten years we have witnessed powerful advances in the professionalization of IT management. Today, especially the standardization and virtualization of the IT infrastructure and the subsequent market growth of mature service providers enable organizations to access flexible services of higher quality and reliability at lower cost. Nevertheless, even greater potential is seen in the professionalization of application management. As companies permanently need to adapt business processes, their IT organizations are facing an overwhelming demand to build new applications and to restructure their application landscapes. At the same time they are restrained by the increasing cost of support for legacy technologies. Many IT departments are already expected to achieve operational costs savings and efficiency gains continually. On top of that, innovation driven by IT is a necessity for the majority of organizations today. CIOs have therefore found their ways to focus their valuable human resources on core competencies of their organization and remove commodities and outdated systems from their portfolio. Our study shows that apart from fostering efficient structures in-house, companies are applying a wide variety of sourcing approaches to achieve changes at a faster rate and maintain flexibility.Within this study we have collected strategies for application management from 37 multinational companies in diverse industries with headquarters in Germany or Switzerland and with revenues from approximately 0.1 to more than 100 billion Euros. If your company is currently planning or undertaking activities to consolidate, modernize or outsource parts of its application management or portfolio, this study may offer you helpful answers and guidelines deduced from insights of the participating companies. The research was conducted by a senior research team at the chair of Prof. Dr. Walter Brenner (Institute of Information Management, University of St.Gallen), in cooperation with Navisco AG - Sourcing Professionals. The research project was funded with the financial support of Hewlett-Packard.
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