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Saskia Zelt
Former Member
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Item type:Publication, Application Services Outsourcing in the Banking Industry - Current Strategies and ChallengesGlobalization, raising competition, shrinking client loyalty, and recently the impact of the financial crisis have led to an increasing number of regulations and caused a tremendous loss of bank clients and liquidity. The events from the recent past have forced banks' IT organizations to rethink their strategic direction and thus to alter their outsourcing strategy. Only a few scholars have addressed outsourcing specifically in the banking industry, especially application services outsourcing. To better understand applied and intended application services outsourcing strategies in the banking industry, we conducted holistic multiple case study research with five German and Swiss banks. The results reveal that the interviewed banks intend to heavily increase their outsourcing volume. Furthermore, we discovered six categories of different challenges banks currently face.Type:journal articleJournal:BIT Banking and Information TechnologyVolume:15Issue:3 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Towards an Application Life-Cycle Approach for Selective Outsourcing(IEEE, 2014-01-06); ; ; ; Selective outsourcing has been proven to be more likely to succeed in archiving efficiency targets. For application services outsourcing (ASO), selecting applications to outsource is critical for successful outsourcing. Thus, the implementation of application portfolio management (APM) is essential, in order to provide the necessary transparency throughout the entire life-cycle of an application. APM enables the classification of applications which guides the outsourcing decision. Furthermore, the application life-cycle perspective allows a differentiated and comprehensive view, which is required for selecting applications for ASO. In combination with common selection criteria identified by prior research, we studied the decision to in- or outsource an application. We evaluated outsourcing decisions in a comparative cross-case study with 37 German and Swiss companies. Our research revealed that the life-cycle perspective allows a differentiated view on outsourcing decisions.Type:conference paperScopus© Citations 1 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Succeeding in Application Services Outsourcing Strategies - A Contingency Perspective(Association for Information Systems, 2014-06-10); ; ; ; Prior research has revealed that succeeding in application services outsourcing (ASO) is more complex than the outsourcing of other information technology (IT) functions. This complexity results from the closeness to business processes and lower degree in the standardisation of ASO. The present research endeavour explored the relationship between specific strategy configurations, the so-called ‘gestalts', and the success in ASO. By deriving a contingency model, we identified the internal factors which moderate the relationship between a particular outsourcing gestalt and its success. We conducted comparative case study research with 20 large German and Swiss enterprises. Basing on the notion of literal and theoretical replication, we identified the salient contingency factors and the forces amongst them. We were able to show that the success of the different gestalts is moderated by distinct sets of contingencies, considering the organisational structure, application portfolio structure and the information systems (IS) capabilities implemented. The results contribute to a more differentiated understanding of outsourcing contingencies and support an anticipatory assessment of outsourcing configurations in ASO.Type:conference paper - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Application Services Outsourcing in the Banking Industry - Current Strategies and Challenges(Universität Paderborn, 2014-02-26); ; ; ; Kundisch, DennisType:conference paper - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Explicating Performance Impacts of IT Governance and Data Governance in Multi-Business Organisations(2013-12-05); ; ; Type:conference paper - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Scopus© Citations 18 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, The Role of Application Portfolio Management in Application Services Outsourcing: Explicating Variations in Application Portfolio Management among Outsourcing Gestalts(2013-12-05); ; ; ; Prior research has identified different outsourcing strategy types most likely to succeed, described by the outsourcing extent, the contract type, and duration. Each of the strategy types serves a particular outsourcing outcome. Since application portfolio management pursues improvement and optimization in the application landscape, it supports and enables decisions in the field of application services outsourcing. The aim of our research is to investigate the varying role of application portfolio management (APM) for different application services outsourcing strategies. Therefore, we conducted case study research with eleven large German and Swiss companies. In order to identify the varying role of APM, we compared the behaviors of the companies successfully applying particular strategy types, analyzing the differences in APM capabilities, application portfolio structure, and the influence of application characteristics. The results reveal that the companies applying different strategies vary in the extent to which APM is implemented in an organization.Type:conference paper - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Scopus© Citations 5 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, The Varying Role of IS Capabilities for Different Approaches to Application Services Outsourcing(Association for Information Systems, 2013-08-15); ; ; The literature on IT outsourcing contains several works on IS capabilities required to succeed in outsourcing.This capability perspective does not only take into account the capabilities to manage vendors, but also includesinternal relationship-related, managerial as well as technical IT capabilities. Prior research, however, does notdifferentiate between the employment of IS capabilities in different outsourcing approaches. Such approachesvary not only with respect to the ratio of the IT budget allocated externally, but also with respect to the extent ofcontrol transferred to the vendor. In order to analyze the IS capabilities required for different outsourcingapproaches, a comparative case study research with eight large enterprises from various industries in Germanyand Switzerland has been conducted. The results allow propositions about the variance of required IScapabilities, which imply that organizations need to carefully coordinate their IS capabilities with theoutsourcing strategy and capability development initiatives.Type:conference paper