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Anne Katharina Cleven
Former Member
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PublicationExploring The Shadows: IT Governance Approaches To User-Driven Innovation(Association for Information Systems, 2012-06-11)Information Systems (IS) researchers traditionally have the assumption that Information Technology (IT) innovations are conceived within the IT department. Developments like ubiquitous computing, web services and the emerging culture of digital natives challenge this foundational assumption as they enable individuals to implement their own IT innovations quickly. Placing such empowered individuals into a strictly regulated IT environment will drive them away from the IT department and towards their own IT solutions and inevitably to non-compliance. Such user- or business-driven solutions are not necessarily the result of strict policies or limited user rights but may be caused by the inability of the IT department to fulfil business needs. The phenomenon of user-driven fulfilment of requirements is called Shadow IT (SIT). While receiving very limited scholarly attention, SIT is a widespread challenge amongst IT departments. We employ a triangulation approach using three independent data sources to address this phenomenon within the three domains of IS research, IS Security (ISsec), IT Governance (ITG) and Business IT Alignment (BITA). Our findings suggest that practitioners follow three different ITG approaches to SIT based on their business or IT strategy: IT-control, user-oriented and user-driven.Type: conference paper
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PublicationTowards a Hospital Cooperation Maturity Model - Construction and Evaluation of a Maturity Model and a corresponding Tool for the Identification of Challenges and Success Factors for Cooperation in the Hospital Sector(University of Zurich, 2011-09-08)
;Bath, Peter A. ;Raptis, Dimitri A.Sen, Barbara A.Type: conference paper -
PublicationExploring Patterns of Business-IT Alignment for the Purpose of Process Performance Measurement(Aalto University, School of Economics, 2011-06-09)
;Tuunainen, Virpi Kristiina ;Nandhakumar, Joe ;Rossi, MattiSoliman, W.Having successfully implemented the first phases of their Business Process Management (BPM) initiatives a number of organisations are just now facing the next big challenge: Maintaining the just gained flexibility through continuously measuring and improving their processes’ performance. Although numerous approaches are available there is evidence that companies face severe difficulties in aligning their process-related measurement needs with the appropriate information technology (IT). This study presents and analyses the results of an extracting multiple case study. A framework of four patterns derived in the course of the analysis gives new insights in ways to design business-IT alignment in the context of process performance measurement.Type: conference paper -
PublicationProcess Performance Management - Illuminating Design Issues through a Systematic Problem AnalysisBusiness processes are the means by which organizations create value. Consequently, organizations need to continuously monitor and control their processes' performance so as to provide a consistent and predictable execution quality. A number of today's organizations, however, appear to encounter difficulties with measuring and improving their processes' performance. In this paper, we set out to identify the gap between how organizations currently approach process performance management (PPM) and what they are striving to realize in the future. The systematic gap analysis results in a set of design factors that are valuable in guiding future design efforts for useful and relevant PPM solutions.Type: conference paperVolume: 1
Scopus© Citations 8 -
PublicationTowards an Adaptive Maturity Model for Smart Grids( 2011-08-22)
;Rohjans, Sebastian ;Uslar, MathiasType: conference paper -
PublicationProcess Performance Management as a Basic Concept for Sustainable Business Process Management - Empirical Investigation and Research Agenda(Springer, 2010-09-13)
;zur Muehlen, MichaelSu, JianwenSustainable development, the sustainable organization and sustainability strategies are all terms that are being intensely discussed in the business community just now. Nonetheless, the concept of sustainability in its entirety still remains vague. Especially its meaning and implications for the field of Business Process Management (BPM) are ambiguous thus far. In this paper we set out to advance the understanding of economic sustainability in the context of BPM. We argue that Process Performance Management (PPM) represents a basic approach for establishing and maintaining economic sustainability in BPM. Although the economic dimension of sustainability is commonly believed to have the highest maturity an empirical investigation reveals that organizations are experiencing major difficulties with its implementationin particular on a process level. Based on the findings, we suggest a research agenda for future research efforts in this field.Type: conference paperJournal: Lecture Notes in Business Information ProcessingScopus© Citations 8 -
PublicationUncovering four strategies to approach master data managementJust recently much Information Systems (IS) research focuses on master data management (MDM) which promises to increase an organization's overall core data quality. Above any doubt, however, MDM initiatives confront organizations with multi-faceted and complex challenges that require a more strategic approach to MDM. In this paper we introduce a framework for approaching MDM projects that has been developed in the course of a design science research study. The framework distinguishes four major strategies of MDM project initiations - all featuring their specific assets and drawbacks. The usefulness of our artifact is illustrated in a short case narrative.Type: conference paper
Scopus© Citations 34 -
PublicationProcess Performance Management - Identifying Stereotype Problem Situations as a Basis for Effective and Efficient Design Research(Springer, 2010-06-04)
;Zhao, J. LeonJust recently many organisations get involved with process performance management (PPM). It appears, however, that PPM initiatives confront organisations with multi-faceted and complex challenges that call for a detailed problem analysis before any solution is eveloped. In this paper we introduce two patterns for identifying stereotype problem situations in design research (DR) and apply one to the field of PPM. The application gives detailed insights into typical PPM problem situations and illustrates the usefulness of our approach.Type: conference paperVolume: LNCS 6105Scopus© Citations 4 -
PublicationDesign Alternatives for the Evaluation of Design Science Research Artifacts(Association for Computing Machinery, 2009-05-07)
;Gubler, PhilippVaishanvi, VijayWithin a consideration of cost effectiveness the evaluation of design science research artifacts is of major importance. In thepast, a plenitude of approaches has been developed for this purpose partly artifact-specific, partly artifact-neutral. Nonetheless,there is a lack of a comprehensive overview over existing methods as well as a systemization of those with regard to fundamentalstructuring criteria. The paper at hand surveys existing methods and introduces a framework that equally supports the designer andthe user of artifact evaluation approaches. Subsequent to the embedding of the framework into the design science research processtwo exemplary application scenarios are described.Type: conference paperScopus© Citations 77 -
PublicationStrategic Positioning of DWH/BI research - The Competence Center Approach( 2009-12-15)Business intelligence (BI) and data warehousing (DWH) research represent an increasingly popular, but still emerging field in the information systems (IS) academic discipline. It is hard to tell which paths DWH/BI research will eventually tread, but surely they open up exciting opportunities for the IS scholarship. Nevertheless, as history has shown, maturing research fields also face serious challenges. In particular, they prompt two momentous questions: Firstly, how rigorous, i.e. fundamental, constituent, and explanatory, is the research that we do? and, secondly, how relevant, i.e. useful and purposeful, is our research to practitioners? Past discussions on how to achieve research that is both relevant and rigorous have intrigued some of the world's greatest IS scholars without leading to a clear consensus. In this article we uphold the position that relevance and rigor are by no means dichotomous. Naturally, this requires welldefined approaches and guidelines for scholarship in general and DWH/BI research in particular. Based on Stokes' quadrant model of scientific research and knowledge from strategic management we develop three perspectives the stakeholder perspective, the quality focus perspective and the consistency perspective that support strategic positioning of academic research. Thereon, we propose the competence center (CC) approach a private-public partnership between academia and practice. It is illustrated how the CC approach can be applied within the field of DWH/BI.Type: conference paper