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Edward Ho
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PublicationDigital Receipts: Fostering Mobile Payment Adoption(Springer, 2013-12-03)
;Michahelles, Florian ;Apostu, Silviu ;Wichert, Reiner ;Collier, Rem ;Keyson, David ;Ali Salah, AlbertTan, Ah-HweeMobile payment adoption remains low. This paper presents a user-study that evaluates whether providing digital receipts in-store to customers could drive mobile payment adoption. Our results reveal that although our smart phone based payment and digital receipt processes took up to 60% longer than getting paper receipts and paying with cash, users perceived the digital receipt approach as fun, useful, and even time-saving. These insights may help drive adoption of mobile payment systems.Type: conference paperVolume: LNCS 8309Scopus© Citations 2