Falk Uebernickel
Title
Prof. Dr.
Last Name
Uebernickel
First name
Falk
Email
falk.uebernickel@unisg.ch
ORCID
Phone
+41 71 224 3774
Web Site
151 results
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Item type:Publication, Design Thinking(2019); ; Type:journal articleJournal:Enzyklopädie der Wirtschaftsinformatik – Online-Lexikon - Some of the metrics are blocked by yourconsent settings
Item type:Publication, How affordances of chatbots cross the chasm between social and traditional enterprise systems(Springer Berlin Heidelberg, 2019-08-08); ; ; Digital and agile companies widely use chatbots in the form of integrations into enterprise messengers such as Slack and Microsoft Teams. However, there is a lack of empirical evidence about their action possibilities (i.e., affordances), for example, to link social interactions with third-party systems and processes. Therefore, we adopt a three-stage process. Grounded in a preliminary study and a qualitative study with 29 interviews from 17 organizations, we inductively derive rich contextual insights of 14 affordances and constraints, which serve as input for a Q-Methodology study that highlights five perceptional differences. We find that actualizing these affordances leads to higher-level affordances of chatbots that augment social information systems with affordances of traditional enterprise systems. Crossing the chasm between these, so far, detached systems contributes a novel perspective on how to balance novel digital with traditional systems, flexibility and malleability with stability and control, exploration with exploitation, and agility with discipline.Type:journal articleJournal:Electronic markets : EMScopus© Citations 47 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Product Lifecycle Management im Konzernumfeld - Herausforderungen, Lösungsansätze und Handlungsempfehlungen(Springer Fachmedien, 2018-01); ; ; ; Type:journal articleJournal:HMD : Praxis der WirtschaftsinformatikVolume:55Issue:1 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Towards a Method Compendium for the Development of Digitized Products - Findings from a Case Study(Inderscience Enterprises, 2018-01); ; ; ; The pervasive infiltration of digital technology into physical products brings both tremendous challenges and opportunities to original equipment manufacturers. With the goal to support the initial stages of the product lifecycle, this article introduces a method compendium for the development of digitized products. More precisely, the compendium suggests (1) customer- and user-centric innovation methods, (2) agile and prototyping methods, (3) system and architecture modelling methods, (4) feedback- and data-driven methods, and (5) service and business modelling methods. Methodically, we draw on secondary data from a longitudinal single-case study scrutinizing the development of digitized trucks at a leading materials handling and intralogistics organization. Bounded to the business-to-business context of industrial equipment manufacturing, we enrich product lifecycle management with methodological contributions valuable for academia and practice alike.Type:journal articleJournal:International journal of product lifecycle management : IJPLM - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Exploring characteristics and transformational capabilities of InsurTech innovations to understand insurance value creation in a digital worldRecent developments in the insurance industry embrace various “Insurance Technology” (InsurTech) innovations. To date, there is a lack of structured assessments of InsurTech. Prior research on FinTech fails (1) to clarify how InsurTech can be characterized and what capabilities are employed, and hence, (2) to reveal implications for value creation on firm and industry level. We address this by inductively building a model of InsurTech innovation adopting the grounded theory method. Our empirical data includes 208 InsurTech innovations from a market analysis based on Twitter data and a multiple-case study. The resulting model comprises 52 characteristics and 14 transformational capabilities and is integrated with extant value networks and intermediation literature. The former explains how InsurTech affects firm-level value creation and suggests that disruptive potentials emerge from aligning the transformational capabilities along three interdependent activities. The latter explains the entrance of digital intermediaries and their roles in the personal insurance market.Type:journal articleJournal:Electronic markets : EMVolume:28Issue:3Scopus© Citations 110 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, The role of users and customers in digital innovation: Insights from B2B manufacturing firms(Elsevier, 2016-04); Scopus© Citations 210 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Stepwise Evolution of Capabilities for Harnessing Digital Data Streams in Data-Driven Industrial ServicesType:journal articleJournal:MIS Quarterly ExecutiveVolume:15Issue:4 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, How Deutsche Bank’s IT Division Used Design Thinking to Achieve Customer Proximity(Kelley School of Business, 2016); ; ; - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Nutzenpotentiale cyber-physischer Systeme für industrielle Dienstleistungen 4.0Both managers and researchers agree: Manufacturing as one of the most traditional and conservative industries is undergoing the most fundamental change in decades. Facing shrinking margins in their core business, manufacturing firms of industrial equipment and capital goods started to expand their business by also offering services that complement the traditional product business to address the long lifecycles of industrial equipment. Digital innovation and industrial equipment with cyber-physical capabilities unlock new opportunities for the industrial service business and pivot the manufacturing industry. With the ability to (1) improve efficiency and quality of existing services, (2) establish new service offerings and (3) transform the service ecosystem, myriad opportunities for service innovation emerge. Based on 45 concrete smart service scenarios, we identify areas of benefit of cyber-physical equipment for the industrial service business.Type:journal articleJournal:HMD : Praxis der WirtschaftsinformatikVolume:52Issue:5 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, The Impact of Cyber-physical Systems on Industrial Services in ManufacturingBesides selling tangible products, manufacturing companieshave also started to compete byoffering product-related services throughout the product lifecycle. In this context, the recent riseof cyber-physical systems (CPSs) and smart, connected equipment paves the way for additional opportunities for the service business among the lifecycle and pivots of traditional maintenance, repair and overhaul (MRO) service business. Based on 11 case studies,we investigate service innovations driven bydigitalization and CPSsand their impact on the service ecosystem.We identify affordances thateffectively exploit the new technological capabilities in existing and future service scenarios.Type:journal articleJournal:Procedia CIRPVolume:30Scopus© Citations 197