Fabian Klinkner
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Klinkner
First name
Fabian
Email
fabian.klinkner@unisg.ch
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+41712247348

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  • Publication
    Quality assurance excellence in the pharmaceutical industry
    (EurOMA European Operation Management Association, 2023-07)
    Gian-Andri Erich Steiger
    ;
    Fabian Klinkner
    ;
    Thomas Friedli
    Since the early 2000s the Pharma Industry entered the race to excellence first in manufacturing later integrating QC. QA remained a “black box”. We therefore systematically developed a QA excellence model. Our study followed an abductive research process using the method of systematic combining. 107 interviews from six cases were condensed in a draft model. This draft was consequently revised in four verification-interviews. The finalized model thereby includes 15 fields of QA. The results showed that QA deals especially with information management. An effective and efficient QA system needs to have a strong focus on coordination and risk-management.
    Type: conference paper
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/117875
  • Publication
    The ECO Maturity Model – A human-centered Industry 4.0 maturity model
    ( 2022)
    Lucas Bretz
    ;
    Fabian Klinkner
    ;
    Magnus Kandler
    ;
    Shun Yang
    ;
    Gisela Lanza
    The currently unfolding digital transformation has a monumental impact on the globalized world of the 21st century. Especially for manufacturing companies, the fourth industrial revolution provokes fundamental changes but also carries significant potentials. Consequently, businesses begin to exploit the inherent benefits of Industry 4.0 more and more. The thereby induced developments and advances are primarily technology-driven but have substantial implications for employees and industrial workers. As a result, the corporate ecosystem (collection of organizations in a company) must evolve to provide an adequate setting for the workforce of the future to operate effectively and efficiently. This aspect is often overlooked in current approaches to assess the Industry 4.0 maturity of an enterprise. Therefore, the aim of the presented paper is to establish a human-centered Industry 4.0 maturity model. It explicitly focuses on the interface between the corporate ecosystem and the workforce in a digitalized production system. Thus, the “ECO Maturity Model” is introduced. The approach provides a holistic framework and divides the assessment into three central dimensions: Environment, Competence, and Operability (ECO). Thereby, the presented model highlights important skills for future production workers and other employees. In addition, it outlines the characteristics of the human capital that the workforce of the future should possess to compete in the era of Industry 4.0. Furthermore, the ECO Maturity Model includes an integrated assessment tool, helping to apply the approach in practical business cases. For this purpose, the tool provides means to analyze and interpret the findings of the appraisal to obtain quantified performance indicators. Thus, the human-centered Industry 4.0 maturity of a company is determined.
    Type: conference paper
    Journal: Procedia CIRP
    Volume: 106
    URL: https://www.sciencedirect.com/science/article/pii/S2212827122001615
    DOI: https://doi.org/10.1016/j.procir.2022.02.160
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/118049
  • Publication
    Type: work report
    URL: https://item.unisg.ch/en/divisions/production-management/production-systems-platform
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/118874