Karl Joakim Jerry Vincent
Title
Prof. Ph.D.
Last Name
Vincent
First name
Karl Joakim Jerry
Email
joakim.vincent@unisg.ch
Phone
+41 71 224 72 05
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Item type:Publication, What Customer Workarounds Can Reveal About Your Business Model(Harvard Business Publishing, 2026-05-21); ; Customer workarounds (such as customers sharing accounts, or teams stitching together third-party tools) are not merely signs of product friction but early evidence that a company’s business model no longer matches how customers want to access, use, and pay for value. If firms fail to respond to customer workarounds, they leave themselves open to new competitors or to customers simply leaving. Companies should detect workaround patterns early, map them to distinct customer needs, build a portfolio of complementary business models, and monitor these signals continuously to capture demand before competitors do.Type:journal articleJournal:Harvard Business Review (Digital) - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Was Unternehmen aus den Workarounds ihrer Kunden lernen können(manager magazin new media GmbH & Co. KG, 2026-07-06); ; Workarounds sind lästig. Und wertvoll: Denn sie zeigen Unternehmen, wo ihr Geschäftsmodell nicht mehr wirklich zu den Interessen ihrer Kunden passt – und welches als Nächstes funktionieren könnte.Type:newspaper article