Philipp Behringer
Last Name
Behringer
First name
Philipp
Email
philipp.behringer@unisg.ch
Phone
+41 71 224 71 65
Now showing 1 - 7 of 7
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Item type:Publication, Artificial Intelligence in the Customer Journey from a Holistic Perspective: Sweet Spots, Hot Spots, and White Spots(2026); ; ; ; Schreiner, TimoType:conference paper - Some of the metrics are blocked by yourconsent settings
Item type:Publication, The Layered Logic of AI Value Creation: Integrating Customer Journey and Service Blueprint Perspectives(2026-05-14); ; ; ;Schreiner, TimoBuder Fabian Gerhard ArnoldType:conference paper - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Seamlessness as a Success Factor in Digital Service Innovation(Springer Fachmedien Wiesbaden, 2026-07-05); ;Hadwich, Karsten ;Bruhn, ManfredHadwich, KarstenThis article conceptualizes seamlessness as a success factor in customer experience management. It develops a dual perspective framework consisting of (a) provider-created, consumer-perceived design-induced seamlessness, specified through nine dimensions by integrating three previously siloed research streams; and (b) consumer-manifested experienced seamlessness, explained via processing fluency and convenience. Building on this framework, an outcome model links seamlessness to flow, satisfaction, and loyalty. This is examined in the Apple ecosystem using PLS-SEM.Type:book chapterJournal:Forum Dienstleistungsmanagement - Some of the metrics are blocked by yourconsent settings
Item type:Publication, - Some of the metrics are blocked by yourconsent settings
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Item type:Publication, Layers of Value: How AI Use Cases Not Only Create but Also Destroy Customer and Firm Value(2026-09-18); ; ; ;Schreiner, TimoBuder Fabian Gerhard ArnoldType:conference contribution - Some of the metrics are blocked by yourconsent settings
Item type:Publication, A Layered View of AI Value Creation: Insights from a Managerial Perspective(2026-06-03); ; ; ; Schreiner, TimoType:conference contribution